Privacy Policy

1. Personal Information We Collect
1.1 Information You Provide
We may collect personal information you voluntarily provide when you:
– book appointments,
– fill out forms or inquiries,
– sign up for newsletters,
– purchase services, or
– communicate via email or messaging.

Such information may include:
– name,
– email,
– phone number,
– billing/payment information,
– service preferences,
– appointment history,
– messages or notes you submit.

1.2 Sensitive Health Information
If you book or inquire about professional services, you may voluntarily share limited health-related information. This is used only to facilitate service provision and handled confidentially.

1.3 Automatically Collected Information
When you use the Site, we may automatically collect:
– IP address,
– browser type,
– operating system,
– device identifiers,
– pages viewed and duration, and
– referring URLs.

This may occur via cookies, analytics tools, or similar tracking technologies.

2. Purposes for Collecting Personal Information
We collect and use personal information to:
– provide and improve the Site and Services,
– manage appointments and inquiries,
– process payments,
– communicate with Users,
– send administrative notices,
– maintain security and prevent fraud, and
– comply with legal obligations.

We collect only the information necessary for these purposes.

3. Law 25 Compliance
To comply with Québec Law 25 (Act to Modernize Legislative Provisions Regarding the Protection of Personal Information):

A. Privacy Officer
Antonio M. Colasurdo is responsible for the protection of personal information.
Contact: antonio@colasurdo.ca

This Privacy Officer oversees compliance, handles privacy requests, and manages incident reporting.

B. Collection and Use
Personal information is collected:
– with user consent,
– for legitimate purposes, and
– only to the extent necessary to fulfill those purposes.

C. Retention
Personal information is retained only as long as necessary or required by law. When no longer needed, it is securely destroyed or anonymized.

D. Confidentiality Incidents
If a confidentiality incident occurs that could result in serious harm:
– reasonable steps will be taken to mitigate risk,
– affected individuals will be notified if required, and
– the Commission D’Accès à L’Information du Québec (CAI) will be notified if applicable.

E. Third-Party Service Providers
Personal information may be shared with service providers for operational needs (hosting, analytics, bookings, payments). Agreements ensure protection of personal information.

F. Automated Decision-Making & Profiling
Currently, no automated decision-making or profiling is performed beyond basic analytics and traffic monitoring.

G. Cross-Border Transfers
Transfers outside Québec or Canada may occur with service providers. Such transfers are assessed for privacy risk and compliance with applicable standards.

4. Cookies & Tracking Technologies
The Site uses cookies and similar technologies to enhance user experience, improve functionality, and analyze traffic.

A. Types of Cookies
Strictly Necessary Cookies – essential for site operation.
Functional Cookies – remember preferences (i.e. language).
Analytical Cookies – measure traffic and usage patterns.
Marketing / Advertising Cookies – deliver personalized content.

B. Duration
Session Cookies – expire when browser closes.
Persistent Cookies – remain until expiration or deletion.

C. Third-Party Cookies
Third-party providers (i.e. analytics platforms) may set cookies through the Site. Their privacy practices are separate.

D. Your Choices
Users can:
– block or delete cookies via browser settings, or
– opt out of marketing cookies when applicable.

Note: blocking certain cookies may reduce Site functionality.

E. Cookie Consent
By using this Site, you acknowledge and consent to Section 4 of this Privacy Policy.

5. Disclosure of Personal Information
We may share personal information with:
Service Providers – for hosting, analytics, booking, or payment processing.
Legal / Regulatory Authorities – when required by law.

We do not sell personal information to third parties.

6. Storage and Retention
Personal information is stored securely in Canada or with compliant service providers. Retention follows legal and professional obligations.

7. Security Measures
Reasonable physical, administrative, and technical safeguards protect personal information. Absolute security cannot be guaranteed.

8. International Users
Users outside Canada may access the Site voluntarily. Personal information may be processed according to Québec and Canadian law, which may differ from local laws. Continued use constitutes consent.

9. Third-Party Links
Links to external websites do not constitute endorsement. We are not responsible for third-party privacy practices.

10. Your Rights
Depending on jurisdiction, Users may have the right to:
– access personal information,
– request correction or deletion,
– withdraw consent,
– restrict processing, or
– request portability.

Requests may be made via the contact information below. Verification may be required.

11. Children’s Online Privacy Protection Act Compliance
The Site is not intended for minors. Individuals under 18 should not submit personal information without parental consent.

We are also in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act) as we do not collect any information from anyone under the age of 13 years old.

12. Changes to Privacy Policy
We may update this Privacy Policy periodically. Updates are effective when posted. Continued use of the Site constitutes acceptance of the revised Policy. The Date of Last Revision indicates the most recent revision.

13. Contact Information & Privacy Requests
Questions or requests regarding this Privacy Policy may be directed to:
antonio@colasurdo.ca